At Reksul, our Refund Policy is based on standardized practices that strictly follow processed with vigilant parameters to make sure the decisions are justified and mutually agreeable. Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.
1.When Do You Qualify For Refunds?
When you file a complaint to Reksul, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. A refund is only made in extreme circumstances when nothing good can be done to solve the issue.
While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, a refund may apply*
- Development/Post-sales operations has not yet started.
- The issues with the project are beyond the scope of rectification/resolution/fixing.
- You have not violated our payment terms.
- You have not used any information for monetary/business benefits (gained during association).
- The reasons you made are valid/rational/realistic enough to qualify for refund trial.
- Should be able to demonstrate his/her innovative UI design and development skills and understand what makes an app addictive and appealing.
- You have presented all the proofs and evidence surfacing your refund claim.
- The claim does not arise from any billing dispute coming from your bank or payment vendor.